Ten questions we are asked daily
If your question is not on this list, send a quick message through the contact page or on WhatsApp.
Are you RTA?
No. We are a private Dubai-based service.
Do you store my card data?
We keep only the public 16-digit serial number, the card family and the requested amount โ for the duration needed to finalise the load and produce a written reference. PIN codes and passwords are never collected.
Why is the website on a different domain to RTA?
Because we are a separate company. We are not affiliated with RTA and do not claim to be โ see the about page for our company details.
Do you charge a service fee?
Service fees, if any, are agreed in writing before any movement happens. We do not run charges from this website.
Which Nol card tiers do you handle?
Silver, Gold and Blue families โ as long as the card is active with RTA. We do not issue, replace or upgrade cards ourselves and we do not deal with the paper Red Nol ticket.
What languages do operators speak?
Arabic and English at native level. Other languages can be arranged in advance through the contact form.
How long does it take to finalise a top-up?
Most requests are finalised on the card the same day during business hours. Out-of-hours requests are handled the following morning.
Can I cancel a request after submitting?
Yes โ as long as the load has not yet been finalised on the card. Reply on WhatsApp or email the support address. After the load lands, the refund policy applies.
Do you have a physical office?
Yes, in Dubai โ see the contact page for the address and a map. Walk-ins are accepted during the working hours listed there.
Is the service compliant with consumer protection rules?
We follow the United Arab Emirates consumer protection framework on transparent communication, refunds and personal data handling.
Still curious?
Reach the team at support@noldubai.org or on WhatsApp. Most messages get a same-day reply during working hours.