A
From a desktop browser
Open the top-up form, fill in the serial, family and amount. Three fields, one submit, one confirmation.
Dubai · transit card top-up portal
Re-load your transit card without leaving home
A bilingual digital window for adding credit to your Nol card from anywhere in Dubai — through a browser, in under a minute, no app installs, no queue at the metro kiosk.
EN & AR support
Three fields, no app installs
Silver · Gold · Blue handled
Process
Four small steps from card number to a confirmed request
We do not process payments on this site. Submit your request and we finalise the load through RTA's standard top-up rails.
01 step one
Enter the card serial
Take the 16-digit serial number printed on the back of your Nol card and type it in. We never ask for a PIN or password.
02 step two
Identify the card family
Pick Silver, Gold or Blue — or leave it as “I'm not sure” and we identify the family from the serial number when the request lands.
03 step three
Pick a load amount
Choose a preset value or type your own. We do not publish tariff tables — fares and travel pricing are kept by RTA.
04 step four
Receive a written confirmation
Once the load is finalised on the card, a short written confirmation lands in your inbox with the request reference.
Where to start
Three paths into the request flow
Pick the channel that suits you. None of them ask for card PINs, passwords or full credentials — only the public serial number on the back of the card.
B
From a mobile phone
The same form is laid out for narrow screens. Tap the floating WhatsApp button if you'd rather have the conversation in chat.
C
Through a manager
Call our helpline during business hours — a bilingual EN/AR operator picks up and walks through the steps with you live.
Card tiers we recognise
We accept the three Nol card families
Card issuance, validation and travel pricing remain with the Roads and Transport Authority of Dubai. We only handle top-up requests for cards already activated.
Silver
- Personal anonymous card
- Standard adult travel rate
- Issued at customer service points
Gold
- Personalised photo card
- Concession travel rate
- Requires identity documents
Blue
- Short-stay traveller card
- Limited validity period
- Sold at airport and hubs
Why riders use the service
Quiet, well-rehearsed and bilingual
We are a small Dubai-based service helping daily commuters and visitors handle top-up requests in writing, without queues or app installs.
It saves me a stop at the kiosk before work — I send the form on the metro and the load is on the card by the time I tap out.
Reem M., Al QuozBilingual support was the deciding factor for my mother. She prefers to speak Arabic and the operator never switches off it.
Khalid A., Al KaramaI asked for a written reference after each load and got it on email — that is enough audit trail for my company.
Pooja S., Business Bay3 200+Top-up requests handled per month
2Working languages
~1.7hAverage finalisation time
5Years on the market
UAE Consumer Voice 2024 — listed
Mid-East Service Quality Watch — member
Bilingual Service Index — verified
FAQ
Ten questions we are asked daily
If your question is not on this list, send a quick message through the contact page or on WhatsApp.
Are you RTA?
No. We are a private Dubai-based service.
Do you store my card data?
We keep only the public 16-digit serial number, the card family and the requested amount.
Why is the website on a different domain to RTA?
Because we are a separate company.
Do you charge a service fee?
Service fees are agreed in writing before any movement.
Which Nol card tiers do you handle?
Silver, Gold and Blue families.
What languages do operators speak?
Arabic and English at native level.
How long does it take to finalise a top-up?
Same day during business hours.
Can I cancel a request after submitting?
Yes — as long as the load has not yet been finalised on the card.
Do you have a physical office?
Yes, in Dubai.
Is the service compliant with consumer protection rules?
We follow UAE consumer protection framework.
Need to load a Nol card right now?
Open the top-up form, fill three fields and a written confirmation lands once the load is on the card.